Information We Collect
Categories of personal data gathered include:
- Contact information (names, addresses, phone numbers, email addresses)
- Demographic information
- Location data from GPS or IP addresses
- Survey responses
- Browser and browsing behavior data
The company does not knowingly collect personal information from minors and requires parental consent for users under 13. Individuals aged 13–17 may authorize sales of their information directly.
Use of Information
Data is used for system administration, experience enhancement, marketing, lead generation, compliance purposes, and appointment setting. The company compiles analytics, displays personalized advertisements, tracks marketing effectiveness, and collects information for product sales.
Consumer Rights Under CCPA
California residents have four primary rights:
- Access — Request disclosure of collected personal information within 45–90 days, available twice annually.
- Deletion — Request removal of personal data, with limited exceptions for business necessity, fraud prevention, legal compliance, and warranty fulfillment.
- Opt-Out of Sales — California residents may prevent the company from selling personal information to retail affiliates and dealers.
- Non-Discrimination — The company cannot deny services or charge different rates based on privacy right exercises.
Sale of Personal Information
The company sells contact information to non-corporate-owned retail affiliates and dealers for appointment-setting and marketing purposes.
Financial Incentives
The company may offer compensation programs for data collection, sale, or deletion, requiring prior opt-in consent with clearly described terms.
Contact Information
WindowsRenew is operated by AdSwapper Inc. For general privacy questions, email support@windowsrenew.com.
Exercise of Rights
To exercise your California privacy rights, please email support@windowsrenew.com. Identity verification is required before we can process your request.
Do Not Sell My Information
California residents may opt out of the sale of their personal information. Visit our Do Not Sell My Information page or email support@windowsrenew.com with the subject line "Do Not Sell My Info".
California Consumer Request Metrics
We believe California consumers should be able to see how we handle the privacy rights they exercise. The following table reports, for calendar year 2025, the number of consumer rights requests we received in each category, how many we fulfilled or denied, and how quickly we responded.
In accordance with the California Consumer Privacy Act (CCPA) and its implementing regulations (Cal. Code Regs. tit. 11, § 7102), the metrics below cover consumer requests received between January 1 and December 31, 2025.
| Request type | Requests received | Complied with (in whole or in part) | Denied | Median days to substantively respond |
|---|---|---|---|---|
| Requests to Delete | 0 | 0 | 0 | N/A |
| Requests to Correct | 0 | 0 | 0 | N/A |
| Requests to Know / Access | 0 | 0 | 0 | N/A |
| Requests to Opt-Out of Sale/Sharing | 0 | 0 | 0 | N/A |
| Requests to Limit Use of Sensitive Personal Information | 0 | 0 | 0 | N/A |
Requests may be denied in whole or in part where they cannot be verified, are not made by a California consumer or an authorized agent, fall within a statutory exception, or for other lawful reasons. Response time is measured in median days from the date a request is received to the date of our substantive response. Where we received no requests of a given type during 2025, the count is stated as 0 and no response-time figure is applicable.
These metrics are updated annually, no later than July 1, covering the prior calendar year.